Privacy Policy
Last revised: April 16, 2026
This Privacy Policy explains how Hearthstone Chimney Co. of Orlando handles your personal information when you visit hearthstonechimneyorlando.com or submit a service request through the site. Hearthstone Chimney Co. of Orlando is a home-service marketing and referral company - we advertise home services, take requests from visitors, and pass those requests along to the independent local businesses that actually do the work. By using the site or submitting a request, you are accepting the practices described here. If you do not agree, please do not use the site.
1. Links to Other Sites
Our site may contain links to outside websites - for example, pages belonging to partner businesses, trade associations, or product manufacturers. Those sites operate under their own privacy policies, and this policy does not cover them. We have no control over what those sites collect or how they use your information, so please review their policies before submitting anything to them.
2. Information We Collect
We collect information in two main ways:
- Information you give us. When you fill out a quote form, start a chat, call a number listed on the site, or otherwise reach out, we collect the details you provide. That typically includes your name, the best way to reach you (phone number and email address), the address where work is needed, and a description of what you are looking for. The more detail you share about the project, the more useful your request is to the businesses that receive it.
- Technical information collected automatically. Like most websites, we record basic data about each visit - which pages were viewed, how long the session lasted, the type of browser and device used, and the general geographic area indicated by your IP address. This information helps us understand how people use the site and where improvements are needed.
3. Your Consent to Contact
When you submit a form, start a chat session, or send us information in any other way, you are giving us permission to use that information as described in this policy - including forwarding it to the business that will handle your request.
You are also giving your permission to be contacted about your request by telephone, text message, or email - both by us and by the business that receives your request. That contact may come before, during, or after the request is matched and may relate to scheduling, quoting, following up, or providing information about similar services.
Agreeing to receive calls or texts is not a requirement for purchasing any service. You may still obtain a referral or have your request handled even if you prefer not to receive marketing calls or texts - just let us know through our contact page.
4. How We Protect Your Information
We use reasonable, industry-standard safeguards - including technical, administrative, and physical measures - to protect the information we hold from unauthorized access, disclosure, or misuse. That said, no method of transmitting or storing data over the internet is completely secure, and we cannot promise or guarantee that your information will never be accessed without authorization. Please keep that in mind when deciding what to share.
5. Our Affiliated Brands and Shared Service Providers
Hearthstone Chimney Co. of Orlando is one of several home-service websites and brands that operate under the same ownership and management. Those brands share certain back-end infrastructure, including call-answering services, scheduling and customer-relationship management platforms, website hosting, and marketing technology.
Your personal information may be shared among those commonly owned or managed brands and with the vendors that support them. This sharing is necessary to route your request to the right trade category or service area, and it supports other functions like billing, fraud prevention, quality control, and customer support.
Any affiliated brand or shared vendor that receives your information is required to handle it under this policy or a policy that covers the same ground in all material respects.
6. How Long We Keep Your Information
We keep your personal information only as long as is reasonably necessary. In practice, that means holding it long enough to coordinate your request, communicate with the business handling it, and meet any legal or recordkeeping obligations that apply to us. Once information is no longer needed for those purposes, we dispose of it in a secure manner.
7. Cookies and Similar Technologies
We use cookies and comparable tracking technologies on hearthstonechimneyorlando.com to remember your preferences and to understand how visitors move through the site. Some of those cookies are strictly necessary for the site to work; others help us measure traffic patterns and the performance of our advertising.
You can control or disable cookies through your browser settings at any time, though doing so may affect how parts of the site function.
Some advertising and analytics cookies may qualify as the 'sharing' of personal information for targeted advertising under certain state privacy laws. If you would like to limit that type of data use, you can reach us through our contact page and we will work with you to honor your request.
8. Text Message (SMS) Disclosure
By providing your phone number and submitting a request, you may receive text messages related to your inquiry. Here is what you should know:
- Who may text you. Both Hearthstone Chimney Co. of Orlando and the independent business or professional that receives your request may send you text messages about that request.
- Type of technology used. Your consent covers messages sent using an automatic telephone dialing system (autodialer) as well as messages that use a prerecorded or artificial voice. The same applies to telephone calls.
- No purchase required. Agreeing to receive texts or calls is not a condition of buying any goods or services.
- Message frequency. How often you hear from us depends on your request and how the conversation progresses - there is no fixed number of messages per week or month.
- Carrier charges. Standard message and data rates from your mobile carrier may apply to texts you send and receive.
- How to stop messages. Reply STOP to any text message to stop receiving texts from that sender. Reply HELP for assistance. Please be aware that opting out of text messages only stops texts - if you have an open request, we or the assigned business may still reach out by phone or email until the matter is resolved, unless you ask us to stop all contact.
- Other opt-out options. You can also submit an opt-out or ask a question through our contact page.
9. State Privacy Rights
If you live in California, Virginia, Colorado, Connecticut, Utah, or another state that has enacted a comparable consumer privacy law, the rights described below apply to you.
Your rights. You have the right to:
- Know what categories of personal information we have collected about you, what specific pieces of information we hold, and who has received it;
- Correct personal information that is inaccurate;
- Request deletion of your personal information, subject to certain legal exceptions;
- Receive a portable copy of the information you have provided to us; and
- Opt out of the sale or sharing of your personal information and of targeted advertising or profiling based on it.
How our model affects these rights - please read this. The core function of hearthstonechimneyorlando.com is to receive your service request and pass it along to the independent businesses that will respond to it, quote on it, and carry out the work. That transfer of your contact details and project information to those businesses may be treated as a 'sale' or a 'share' of personal information under some state privacy laws. We are not in a position to operate the site without doing this. If you do not want your information forwarded in this way, please do not submit a request through the site. If you have already submitted a request and want to withdraw your information or opt out going forward, contact us through the contact page - that is the mechanism for exercising this opt-out right. There is no separate cookie banner or toggle for this purpose.
How to make a request. To exercise any of the rights listed above, submit your request through the contact page. An authorized agent may submit a request on your behalf provided they supply acceptable proof of authorization. We may need to verify your identity before we can act on any request. We will respond within the timeframe required by the law of your state.
Appeals. If we decline to honor a rights request, you may appeal by replying to our written decision or contacting us again through the contact page. We will inform you of the outcome of any appeal and explain the reasons for our decision.
No retaliation. We will not deny you access to our referral service, charge you a different price, or provide you with a lesser experience because you exercised any privacy right described here.
10. Analytics and Aggregate Data
We use analytics tools to track overall site performance - total visits, popular pages, traffic sources, and similar statistics. The reports we receive from those tools are aggregated and de-identified, meaning they describe trends across many visitors rather than identifying any one person. We do not sell or share those aggregate or de-identified statistics with third parties for their own commercial purposes.
For information about how personal information (as opposed to aggregate data) is used and shared, please see the other sections of this policy, particularly the state-rights and sharing sections.
11. Who Receives Your Information
The primary reason we collect your contact details and project description is to connect you with someone who can actually help. When you submit a request, that information is sent to the local tradespeople and home-service companies in our network whose work matches what you need. They use it to reach out, offer a quote, and schedule the job. Those businesses run their own operations independently of Hearthstone Chimney Co. of Orlando - we do not supervise them, and once they receive your information they may contact you directly under their own practices.
Beyond that core referral transfer, your information may also be shared in the following circumstances:
- With the affiliated brands and shared vendors described in Section 5 above;
- With a successor company if Hearthstone Chimney Co. of Orlando is involved in a merger, acquisition, or sale of assets;
- When required by law, court order, or a valid government request; or
- To protect the rights, property, or safety of Hearthstone Chimney Co. of Orlando, our users, or others.
12. Questions and Privacy Requests
If you have a question about this policy, want to make a privacy rights request, or need to update or correct information we hold about you, please reach out through our contact page. We will do our best to respond promptly and to address your concern fully.
Hearthstone Chimney Co. of Orlando
Orlando, FL
Last updated: April 16, 2026